This page is dedicated to a customer, Helen (Gebreamlak) Cunningham of Reynoldsburg Oh, that chose to post a 1 star false review for the sole purpose of damaging the business. Complete documentation is below:
As you will see from the following documentation, the customer was aware of the truck size and at no point was there a promise that the move would take a certain amount of time. Only a minimum. Once the movers arrived, the customer demanded the move be done for the minimum, regardless of how long it took. When we refused, she canceled, then proceeded to slander us.
Link to a video on our facebook page with the recorded phone call that clearly shows the review is false: https://www.facebook.com/americaschoicebusinessgroup/
Here is the contact form submitted on the website by the customer:
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You have received a form submission on your website.
Please provide as much information as possible so we can answer your question properly:: I need to be moved into a small 3 bedroom town home from a 3 bedroom town home
FOR MOVING: I am interested in a: HOURLY RATE moving quote
FOR MOVING: What size truck?: 20ft - lg 2BR/sm 3BR (1015cuft) South FL
MOVING: I AM REQUESTING THE FOLLOWING RATE FOR MY MOVE (if responding to an ad, list the ad number/coupon number or rate in the ad): $: $59 an hour yelp January 4th discounted day
FOR MOVING: Address of pickup: 2309 Hoover avenue
FOR MOVING: Address of drop off: 137 wagnalls court
FOR MOVING: date of move (some dates have a scheduling fee due to heavy scheduling, check your areas main page for a list of the dates): 01/02/17
Alternate date of move: if the date chosen above is not available or a cheaper rate is available:: 01/04/17
FOR MOVING: I agree to give a minimum of a 48 hour notice to cancel or will pay a fee. Under 48 hours but more than 24 hour notice, $40 fee. 4 hours up to 24 hour notice $80. Under 4 hours, the minimum cost of the move will be due.: YES - No deposit required
FOR MOVING: Description of furniture and other items to be moved:: Household items,clothes,Tvs,beds,
Reynoldsburg to Pickerington
The 4th has one truck remaining: 16ft box truck and 2 movers (reg rate $65 per hour): $55 per hour. 3 hour minimum.
truck fee (Reg rate $80): $40
trip fee (reg rate $80): $0
scheduling fee (reg rate $40): $0
YOUR RATE FOR THE FIRST 3 HOURS: $215
over 3 hours, add $55 per hour billed in 1 hour increments.
With a 3 bedroom, there will most likely be a 2nd trip, however, with the close distance and the cheaper rate on the 16ft compared to the $60 per hour on the 20ft, it should come out about the same. Mileage is only charged once regardless of the number of trips. Time starts upon arrival at your 1st address and ends when the move is done.
Estimated arrival time: between 12pm to 3pm with periodic notifications until narrowed to 30 minutes.
TO SCHEDULE, REPLY BACK " CONFIRM JAN 4TH "
CUSTOMER CONFIRMATION OF THE QUOTE:
I'll go with the 4th but if you get cancellations for the 2nd please let me know thank you!
Sent from my iPhone
SENT AN EMAIL TO HER BREAKING DOWN HER REVIEW WITH FACTS:
HOW DOES SHE RESPOND TO THE ABOVE EMAIL STATING FACTS:
I DONT OWE YOU SHIT!!!! You're a delusional lunatic coke snorter I know people that know you you suffer from short man syndrome so you attack people now do you want to keep going? Cause I feel threatened
Sent from my iPhone
If you notice, she refused to address the facts in the email but instead chose to send crazy accusations that have nothing to do with the review or our response. So I try yet again to get her to address the facts with a followup email:
You have the quote.
You knew the minimum. You knew the truck size. It never listed a promise of a maximum amount of time or even gave an estimate of how long the move would take.
You have the recorded phone call from the night before where you stated it would take less than 3 hours and that the 16ft would be plenty big enough.
Then the movers arrive, were honest, and informed you it would be over 3 hours and then you got angry and demanded we fix it. Fix what? We didn't do anything wrong.
The business owner calls you, because I knew I didn't want to deal with you, and you were rude to him when tried to be as polite as possible even though nothing you were saying made any sense. He is always polite, regardless of how rude a customer is to him. He then tells you, he will call you back after he talks to the movers and see what he can do, but you refuse to answer.
Then you cancel without ever speaking to the owner again. The owner pays the movers and fuel and doesn't bother you anymore. He doesn't even mention that technically you owe the minimum.
You write a completely false review and now instead of addressing the facts respond back name calling and crazy accusations. You have yet to ever mention any of the facts listed in the emails or the recorded phone calls! You are purposely avoiding discussing the facts and use your crazy responses to avoid any logical discussion. All of this is completely FAKE.
Her response...not to address the facts yet again but continue the crazy talk:
Lmfao you hurt your own employees paying them crumbs now shut the fuck up before I go buy a box truck and put your door head ass out of business get back to Craig's list buying prostitutes yeah I know all about you short shit
Sent from my iPhone